Automation Engine & Webhook Triggers

When: When new trip inquiry submitted via website or WhatsApp intake

Then: Assign advisor, mint WhatsApp Ref Code, and queue notification

When: Lead submitted outside live desk hours

Then: Send polite reassurance confirming priority morning callback at 9:00 AM

When: Customer has not clicked interactive quote link after 24 hours

Then: Queue soft follow-up notification to assigned advisor

When: Visitor landing session or intake event

Then: Track session attribution and persist click IDs in PostgreSQL