Privacy Policy

1. Information We Collect

This Privacy Policy explains how Taaravel Inc. ("Taaravel", "we", "us") handles personal information collected through our website and the forms on it, including the flight enquiry (Trip Intake) form, callback requests, contact forms and the Taaravel Saath referral program.

Through these forms we may collect:

• Contact details: your name, mobile or telephone number and email address.
• Travel enquiry details: departure and destination cities, trip type, travel dates and flexibility, number of adults, children and infants, cabin preference, reason for travel, preferred language, preferred contact method and callback time.
• Consent choices: whether you agreed to receive transactional and/or marketing messages, with the date, time and wording you agreed to.
• Technical data: IP address, device and browser type, pages visited, referral source and campaign parameters.

2. How We Use & Store Information

We use your name, phone number, email address and travel enquiry to:

• Review your request and prepare suitable flight options and quotes.
• Contact you through the channel you chose (phone call, SMS, WhatsApp or email) about your enquiry, quote and booking.
• Coordinate seats, baggage and special requests with airlines.
• Provide customer service, booking updates and travel notifications.
• Send marketing and promotional messages, only where you have given consent for them.
• Meet our legal, accounting and travel-industry regulatory obligations.

Your information is stored in secured, access-restricted cloud databases and in our customer relationship management (CRM) system. Only authorized Taaravel staff and advisors who need it to serve you can access it.

We do not sell or rent your personal information.

3. How We Share Information

We share personal information only as needed to handle your travel enquiry:

• Airlines and travel suppliers: passenger names, contact details and travel details needed to hold, issue or change bookings.
• Travel advisors and our host agency: Taaravel travel advisors and the licensed travel agency that sells the travel services. Travel services are sold by a TICO-registered Ontario host agency partner. Taaravel is a marketing partner.
• Third-party service providers: companies that host our website and data, run our CRM and messaging, and provide analytics. They may use your information only to provide services to us and must keep it confidential.
• Legal requirements: where required by law, regulation or a valid legal request.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. All the categories above exclude text messaging originator opt-in data and consent.

4. GoHighLevel & Communication Platforms

We use GoHighLevel (GHL) as our CRM and communication platform. When you submit a form, your contact details, travel enquiry and consent choices are stored in GHL so that your advisor can manage your request and contact you. GHL is also used to send our SMS, WhatsApp and email messages and to record opt-outs.

WhatsApp messages are delivered through WhatsApp (Meta), and calls and texts are carried by telecommunications providers. These platforms process your information on our behalf and under their own security and privacy terms.

5. SMS, WhatsApp & Email

We may contact you in the following ways:

• Transactional messages: if you agree, we send text messages about your enquiry, quotes, callbacks, bookings and travel updates to the phone number you provide.
• Marketing and promotional messages: if you separately agree, we may send fare offers, travel deals and promotions to the phone number you provide.
• WhatsApp and email: we reply on WhatsApp or by email when you contact us there or choose it as your contact method.

SMS consent is optional and is not a condition of submitting a travel enquiry or purchasing any service. Message frequency may vary. Message & data rates may apply. Reply HELP for help or STOP to opt out at any time. You can also unsubscribe from emails using the link in any email, or manage your choices on our opt-out page.

6. Cookies, Analytics & Advertising

Our website uses cookies and local storage to keep the site working, remember your choices and measure how pages are used. Analytics and advertising cookies are used only if you allow them in our cookie preferences, which you can change at any time.

With your consent, we may use advertising services such as Google, Meta and TikTok to measure our campaigns and show relevant travel information to people who have visited our website.

7. Data Retention

We keep your information only as long as needed to respond to your enquiry, complete and support your travel arrangements, and meet legal, accounting and regulatory requirements. Consent and opt-out records are kept as proof of your choices. When information is no longer needed, it is securely deleted or anonymized.

8. Data Security

We protect your information with reasonable administrative, technical and physical safeguards, including encrypted connections (HTTPS), access-restricted systems and limiting access to staff who need it. No method of transmission or storage is completely secure, but we work to protect your information and review our safeguards regularly.

9. Your Privacy Rights

Under Canadian privacy law (including PIPEDA), you have the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Withdraw your consent to marketing messages at any time.
• Ask us to delete your information, subject to legal and regulatory retention requirements.

To make a request, contact us using the details below.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact: