Team Operations & Service Levels
ManagerInquiries Today
0 total active pipeline
Team Response SLA
Target: < 5.0m across all desks
Active Team Pipeline
0 quotes awaiting booking
Bookings Closed
0.0% conversion rate
Advisor Workload & Roster Status
Real-time capacity tracking across Canadian concierge desks
| Advisor | Desk | Languages | Active Leads | Quotes Issued | Avg SLA | Status |
|---|---|---|---|---|---|---|
| Priya Sharma | Desk YYZ (Toronto) | English, Punjabi, Hindi | 1 | 1 | 3.8m | Available |
| Rohan Patel | Desk YVR (Vancouver) | English, Hindi, Gujarati | 1 | 1 | 4.2m | In Call |
| Simran Kaur | Desk YYC (Calgary) | English, Punjabi | 0 | 0 | 4.7m | Available |
Incoming Lead Queue & Channel Intake
Live inquiries requiring assignment or follow-up
Lead Queue Clear
All passenger inquiries have been answered or assigned.
Corridor Demand
Top Canada → India route volume
YYZ → DEL
Toronto to Delhi
38%High
YYZ → ATQ
Toronto to Amritsar
26%High
YVR → DEL
Vancouver to Delhi
18%Moderate
YYC → DEL
Calgary to Delhi
11%Steady
YUL → BOM
Montreal to Mumbai
7%Steady