Privacy Policy

1. Information We Collect

When you interact with the Taaravel platform or submit a travel intake request, we collect information that allows our travel advisors to understand your itinerary and contact you with suitable flight options.

This may include:

• Contact details: First name, telephone/mobile number, email address.
• Travel details: Departure airport, destination city in India, desired departure/return dates, flexibility window, cabin preference, reason for travel (e.g. visiting family, wedding, emergency, student).
• Passenger specifications: Number of adults, children, and infants traveling, and any requested special assistance (e.g., wheelchair or dietary meal preferences).
• Technical data: IP address, device type, browser settings, and referral source.

2. How We Use Information

We use your personal and travel information solely to:

• Review your flight preferences and formulate tailored itinerary options.
• Communicate with you through your requested channel (WhatsApp, direct telephone call, SMS, or email).
• Coordinate seat selections, baggage allowances, and special requests with operating carriers.
• Provide customer service, quote updates, and flight disruption notifications.
• Comply with applicable travel industry regulatory obligations.

We do NOT sell or rent your personal contact information to third-party data brokers.

3. Cookies & Local Storage

Our website uses cookies and local storage tokens to ensure platform security, maintain your intake session, remember your cookie preferences, and measure website responsiveness.

You can manage your cookie preferences at any time using our Cookie Preferences center available in the footer of every page.

4. Analytics

We use aggregated, pseudonymized analytics to observe how visitors navigate our pages, discover route information, and interact with the intake wizard. This information helps us optimize site performance, fix broken links, and enhance mobile accessibility.

5. Advertising & Retargeting

With your consent, we may participate in digital advertising networks (such as Google, Meta, or TikTok) to display relevant travel information to prospective travelers who have visited our website. You may opt out of marketing cookies at any time.

6. Messaging (WhatsApp, SMS, Email)

When you provide consent during intake or contact us via WhatsApp, we may transmit travel quotes, itinerary PDFs, callback reminders, and service notifications.

You can opt out of marketing communications at any time by replying "STOP" on WhatsApp or SMS, or clicking the unsubscribe link within our emails. Service-related flight alerts regarding an active travel booking may still be communicated.

7. Data Retention

We retain your travel inquiry information for as long as necessary to provide requested quotes, complete travel arrangements with your advisor, and maintain records for audit and customer care purposes. When data is no longer needed, it is securely anonymized or deleted.

8. Your Rights

Under Canadian privacy laws (including PIPEDA), you have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccurate or incomplete details.
• Withdraw consent for marketing communications at any time.
• Request deletion of your profile data subject to legal and travel regulatory retention requirements.

9. Contacting Our Privacy Officer

If you have questions regarding this Privacy Policy or your personal information, please write to: